Terms of Service

Therapist Agreement

  • We agree to keep your personal information strictly private and confidential in relation to data protection laws. With consent, we will only share this information with those involved in your pregnancy and postnatal journey.

  • We may request a letter of ‘medical clearance’ from your GP for certain treatments, classes, workshops and courses if your health, the health of your unborn baby or newborn baby, could be at risk. Please note that your GP may charge for this.

  • We agree to use our skills and knowledge to offer you a tailored treatment, class, workshop or course that will help you with the varying needs within your pregnancy and postnatal journey.

  • We agree to offer you support as needed during your sessions with us and will continue to offer support following this where possible.

  • We reserve the right to cancel, stop or remove you from sessions should we feel this is in your best interest or the interest of others within our facility.

  • We may, from time to time, have to move or change classes, workshops or courses, but as much notice will be given as reasonably possible.

Clients Agreement

  • To fully disclose any injuries, health issues or current medications within Mummy Care’s “Pre-screening Form” and to the therapists before commencing any treatment, class, workshop or course.

  • To understand that the therapist is working to support you and has your best interests at heart and may need to stop a treatment, class, workshop or course if your health it at risk. This will be explained to you and advice given as to the next step you may need to take.

  • To cease treatment/classes immediately if you begin to feel unwell.

  • To understand that by participating in any treatment, class, workshop or exercise programme you agree to give honest and accurate information and that failure to do this could put you, your unborn baby, or newborn baby at risk.

Cancellation Policy

To cancel any treatment you must provide a minimum notice period of 24 hours.

  • If no notice has been given for cancelling a session this will be classed as a no-show and will still be charged. You will not be allowed to book another treatment, class, workshop or session until this has been cleared.

  • Please note that sessions cancelled with less than 24 hours notice will be re-scheduled, but not refunded. This means you will not have to pay for your next appointment, if you are booking the same service.

  • If you cancel a session at late notice due to illness or injury, the therapist will do their best to re-schedule this at their own discretion.

  • In the unfortunate event of a sensitive circumstance occurring, serious illness or serious injury consideration will be taken at the discretion of the therapist.

  • The therapist reserves the right to cancel a session, however will only do so if completely necessary and will give as much notice as possible. These sessions will be rescheduled.

Late arrival Policy

  • If the client is late for any treatment, class, workshop or session, the therapist will do their best to extend the session into the next slot - if available.

  • If the therapist is late, the session will be extended and we will ensure you have everything you need from your booked appointment.

Payment Policy

  • Treatments and classes must be paid via bank transfer through the website, before the appointment takes place (or before the first Zoom class).

  • For some treatments, classes, workshops and courses a payment plan may be accepted; this will be clearly discussed with you and an agreement made. Mummy Care reserves the right to change, amend or stop these if they need to, or if the agreement has been broken from non-payment.

  • If any class, workshop or session is rearranged by Mummy Care, these will be rescheduled and honoured so the client has the correct number of sessions paid for.

Mummy Care reserves the right to update and amend these terms and conditions to suit the business needs and the needs of its staff and customers. We appreciate your cooperation with these and look forward to supporting your pregnancy and postnatal journey.

Gift vouchers

All paid-for gift vouchers have a 6-month expiry date and must be used within this time. In the event of a competition or promotional event, vouchers will be given a 3-month expiry date. We respectfully ask that all vouchers are used within the time frame allocated. In the event of an unforeseen circumstance, this will be dealt with at the discretion of the management but cannot be guaranteed. Mummy Care reserves the right to refuse treatment for vouchers that have gone past their date of expiry.

Last update: 04/06/2020